Terms & conditions

1. vanToneel and contact

vanToneel operates the webshop at vantoneel.nl. For questions, complaints, returns and service requests, contact info@vantoneel.nl.

For questions about an order, complaints or service, you can contact vanToneel directly using the email address shown below.

2. Products, prices and VAT

Product descriptions, sizing, colours, materials and images are presented as accurately as possible. Minor colour or material variations can occur.

Consumer prices are shown in euros including applicable VAT unless clearly stated otherwise. Shipping and other charges are shown before the order is completed.

3. Orders and payment

Customers are responsible for providing correct contact and delivery details.

Payments are processed by Mollie. vanToneel does not receive full card or bank credentials. Available payment methods depend on the methods enabled in Mollie.

The final order button clearly states that placing the order creates an obligation to pay.

4. Delivery

vanToneel currently ships to European Union member states through selected shipping and logistics partners. The available shipping method and charges are shown before the order is completed.

vanToneel aims to deliver within the period shown on the website or order confirmation. If no different period is agreed, the statutory maximum delivery period applies.

The risk of loss or damage remains with vanToneel until the customer or a recipient designated by the customer receives the goods.

5. Withdrawal and returns

For a normal online clothing purchase, consumers generally have a 14-day cooling-off period beginning after receipt of the product. They may withdraw without giving a reason.

Withdrawal can be submitted using the online return/withdrawal function or in writing via info@vantoneel.nl. After withdrawal, the customer generally has another 14 days to send the goods back.

The Dutch return address and return instructions are available on the Customer service page before purchase. The customer bears direct return costs where this was clearly disclosed, except for incorrect, damaged or non-conforming deliveries.

6. Refunds and inspection

For a full withdrawal, vanToneel refunds the purchase price and the cost of standard outbound delivery. Original delivery costs do not have to be refunded for a partial return.

Refunds are made within 14 days after withdrawal using the original payment method. vanToneel may wait until the goods are received or the customer provides proof of return, whichever occurs first.

Customers may inspect and try on clothing as they reasonably would in a shop. Demonstrable loss of value caused by use, soiling or damage beyond that may be deducted where legally permitted.

7. Warranty and complaints

Products are covered by statutory conformity rights. If an item is defective, damaged or incorrect on delivery, contact info@vantoneel.nl as soon as reasonably possible.

Complaints are handled as quickly as possible and do not limit statutory consumer rights.

8. Liability

To the extent permitted by law, vanToneel is not liable for damage caused by misuse, normal wear or failure to follow care instructions.

Nothing in these terms excludes liability or consumer rights where exclusion is prohibited by law.

9. Privacy

Personal data is processed according to the privacy statement on this website. Mollie processes payment data and delivery details may be shared with fulfilment and shipping providers to perform the order.

10. Governing law

Dutch law applies to consumer agreements with vanToneel, without removing mandatory consumer protections that may apply to the customer. Parties should first try to resolve disputes directly.